Returns Policy
SavvyBoater.com is committed to providing outstanding customer service. We understand that customers may sometimes need to return an item. Please review the below guidelines that outline our return policy.
Please note:
- Returns must be made within 30 days from the date of purchase.
- Products must be returned unopened in original packaging.
- Products must be properly packed to avoid damage during shipping.
- The customer is responsible for any return shipping costs.
- Ensuring the proper fit of a purchased product is the responsibility of the customer. SavvyBoater.com is not responsible for ensuring the proper fit or suitability of any product, nor is SavvyBoater.com responsible for order errors made by the customer.
- Boat Cover & Bimini Top orders may not be cancelled more than 24 hours after they are placed.
Specific product return policies are as follows:
| Product | Returns Policy |
|---|---|
| Propellers – PowerTech | $49.95 restock fee $69.95 exchange fee |
| Propellers – all other brands | $15 restock fee |
| Seats – Bentley’s | Non-returnable |
| Seats – Springfield, Wise | 20% restock fee |
| Bimini Storage Boots | Non-returnable |
| Bimini Tops – all brands | Non-returnable |
| Custom Boat Covers – all brands | Non-returnable |
| Semi-custom Boat Covers - Carver | 25% restock fee |
| Semi-custom Boat Covers - Westland | Non-returnable |
| Specialty Boat Covers - Carver | Non-returnable |
| Fenders / Buoys (other than Polyform A1, A2, A3) | Non-returnable |
| All Other Products | 20% restock fee |
Returns Process
- Complete & submit our Return Request Form; you will receive a Return Authorization Number & accompanying instructions on where to send your product
- Package unopened product in original packaging appropriately to avoid damage in transit
- Clearly mark the outside of the box with your Return Authorization Number
- Send your package via a trackable method & retain a copy of the tracking number for your reference
- Your refund, minus any restock fee, will be credited to your account within 6 to 8 weeks
Exchanges
In the event that you need to exchange a product, please submit your original product as a return and then complete a new order for the replacement product.
Warranty Claims
Warranties are handled directly with the product manufacturers. Please contact the manufacturer of your product for warranty assistance. If you are unsure of how to contact your manufacturer, please feel free to contact us for assistance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us for customer service.
